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Frequently Asked Questions

COVID-19 UPDATE: 
Please allow 7-14 business days for processing and 1-7 business days for shipping  (total time: 8-21 business days)
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During the Holiday Seasons, please allow 3-7 business days for processing and 2 to 6 business days for shipping (total time: 5-13 business days) 

Where are you located? 

Our retail products can be bought online via this platform. If you would like to use our spa services, book an appointment. We will see you at the V-Steam Lounge in Flatbush, Brooklyn, New York!

How can I reach you? 

We can be contacted via email during our customer service hours. For all information, see our contact us page. 

How long do our products last? 

All products are organic and consist of different ingredients, therefore, they have different shelf lives. To see each one's unique shelf life, view its product label. If for any reason you can't find, or your product label has been damaged, feel free to contact us and we will be glad to assist you! 

Where can I find your product ingredients? 

All product ingredients can be found on the product label, as well as the respective product page on our site, along with its uses and benefits!

What is the proper way to store my products? 

All of our products do great at room temperature; a few are extra beneficial when chilled. If your product requires any specific storage instructions it would be found on the product label. If your product label has been damaged and if you have concerns, feel free to contact us and we will be glad to assist you!

What spa services do you offer? 

For all spa and wellness offerings and information, click here 

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Have more Questions? Send us a detailed email

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